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Frequently Asked Questions

These are the most commonly asked questions about bouncy castle hire.

 

If you can find an answer to your question here please feel free to give us a call, we're always here to help.

1.   We are a charity, can you donate a bouncy castle?

2.   How can I book a bouncy castle?

3.   How Much will it cost to hire a bouncy castle?

4.   Do I have enough space for a bouncy castle in my garden?

5.   I have hired a hall for the party. Will the bouncy castle fit?

6.   Do I need to provide anything?

7.   How can I pay for the bouncy castle hire?

8.   Are you insured to hire bouncy castles?

9.   Are your inflatables inspected annually?

10.   Where do you deliver to?

11.   We are having a party in a pub garden, is it OK to have a bouncy castle?

12. What is the latest time we can have the bouncy castle until?

13. What happens if it's bad weather?

Q). We are a charity, Can you donate a bouncy castle?

 

A).  We are asked on a daily basis if we can donate our services and equipment for local charities. Although we would like to help all of these organisations it is just not something we can financially do, as every hire costs our business money. So we choose to help two different charities a year.

 

 

 

Q). How do I find out if a bouncy castle is available and how can I book?

 

A). You can either call or email us to both check the availability and book a bouncy castle. As we don't require any payment before the day it is quick and simple to make a booking over the phone or on email.

 

 

 

Q). How Much will it cost to hire a bouncy castle?

 

A). All our individual bouncy castle prices are shown on this website and are based on a day or part day hire. (i.e. if you are hiring for the whole day or in a hall for a few hours the price is the same). The daily rate is based on delivery between 9 - 11am then collection between 16:30 - 18:00. there are additional charges for hires beyond 18:00. Also check our delivery area - there may be additional charges.

 

 

 

Q). Do I have enough space for a bouncy castle in my garden?

 

A). Within the description of each bouncy castle on this website you will find the dimensions for the footprint of that inflatable. We always require and additional 5ft (1.5 - 2metres) in front of the bouncy castle so the children are safe getting on and off the inflatable. If you are unsure please give us a call with the dimensions of your garden and we'll be happy to advise the most suitable inflatable for the space.

 

 

 

Q). I have hired a hall for the party. Will the bouncy castle fit?

 

A). We regularly deliver to many halls in the local area and know which inflatables fit into each venue. To help you find out which ones will fit into which venue we have listed most of these hall on our venue guide. Click here to see the venues. If your venue is not listed you can also check with the venue as to the size of the hall, then look at the sizes by each castle. Be sure to check the height!!

 

Our team also know most of the halls in the area so you can always give us a call for some advise.

 

 

 

Q). Do I need to provide anything?

 

A). We provide virtually everything needed for the hire including safety mats. We will also deliver and set up the bouncy castle for you and make sure it is safe to use. All we require is a standard mains socket (preferably within 25m of the site) and a 1 metre wide clear and level access from our van to where you would like the bouncy castle.

 

If your are hiring for an event where access to a mains socket is difficult we can also supply a generator, but this would be an additional cost.

 

 

 

Q). Do I need to provide anything?

 

A). We provide virtually everything needed for the hire including safety mats. We will also deliver and set up the bouncy castle for you and make sure it is safe to use. All we require is a standard mains socket (preferably within 25m of the site) and a 1 metre wide clear and level access from our van to where you would like the bouncy castle.

 

If your are hiring for an event where access to a mains socket is difficult we can also supply a generator, but this would be an additional cost.

 

 

 

Q). Are you insured to hire bouncy castles?

 

A). Yes, we have full public liability cover up to £5m.

 

 

 

Q). Are all your inflatables inspected annually?

 

A). Yes. We have an RPII inspector visit us every year to test our inflatables, and where applicable, issue PIPA Certificates. Click here to find out more about PIPA.

 

 

 

Q). Where do you deliver to?

 

A). We deliver to most of North Hertfordshire and Mid Bedfordshire. For details of our full delivery area and delivery charges see our coverage area page. Click Here

 

 

 

Q). We are having a party in a pub garden, is it OK to have a bouncy castle?

 

A). Yes, we hire many inflatable to licensed premises. Please be aware your inflatables must be supervised at all times, so ensure you have somebody allocated to do this. A bouncy castle in a pub gardens can attract some uninvited guests and can spoil your party so make sure your supervisor is prepared for this.

 

The latest we collect inflatables from licensed premises is 9pm

 

PLEASE NOTE: Hires beyond our 6pm daily rate cut of will incur the late collection charge for that inflatable.

 

 

 

Q). What is the latest time we can have the bouncy castle until?

 

A). The daily hire charge is until 6pm on a first come, first serve basis. This however does not mean we have to collect then. Each castle also has an additional late collection charge (6pm - 10pm) and an overnight hire rate.

 

Overnight hires are only possible when the inflatable is in a secure location accessible to our collection team between 7 - 9am the following morning.

 

 

 

Q). What happens if it's bad weather?

 

A). If on the morning of the event the weather is going to ruin the party and you feel your money will be wasted, we do accept cancellations (Subject to our agreement). However we do require that you to call us 1 - 2 hours before your allocated delivery time. If you don't call we will still deliver and payment will be required. Cancellations made before or after this time will be charged as laid out in our terms and conditions.

 

 

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